At VizoTrend Eyewear, we want you to love your fashion-forward frames as much as we do. If for any reason you’re not completely satisfied with your purchase, our hassle-free returns and exchanges policy ensures you can shop with confidence.

Style Note: All returns must be in original condition – unworn, undamaged, and with all original packaging and protective films intact. Prescription lenses cannot be returned unless there was an error in our fulfillment.

Our Return Policy

  • Return Window: 15 days from delivery date
  • Eligible Items: Most non-prescription eyewear (see exceptions below)
  • Return Method: Prepaid return label available upon request
  • Refund Method: Original payment method

Non-Returnable Items

To maintain hygiene and quality standards, these items cannot be returned:

  • Ear Grips (due to hygiene reasons)
  • Stylish Clips (small accessories)
  • Chain accessories
  • Any items marked as “Final Sale”

Simple 3-Step Return Process

  1. Request Authorization: Email our style advisors at [email protected] within 15 days of receiving your order with your order number and reason for return.
  2. Package Securely: Once approved, return your items in their original packaging with all protective films intact. Include the original packing slip.
  3. Ship Back: Use the provided return label or ship to:
    VizoTrend Returns
    8506 West 54th Avenue
    Arvada, CO 80002
    USA

Exchange Process

Want a different style? Follow the same process as returns, but specify:

  • Your preferred exchange item (please check current availability on our website)
  • If the new item has a higher price, you’ll be invoiced for the difference
  • For lower-priced items, we’ll refund the difference

Refund Timeline

  • Processing Time: 3-5 business days after we receive your return
  • Refund Method: Original payment method (Visa, MasterCard, JCB, or PayPal)
  • Bank Processing: Additional 5-10 business days depending on your financial institution

You’ll receive email confirmation when your refund is processed.

Return Request Template

Copy and paste this template into an email to [email protected]:

Subject: Return Request for Order #[Your Order Number] Dear VizoTrend Style Team, I would like to request a return/exchange for my recent order: – Order Number: [Insert] – Date Received: [Insert] – Items to Return: [List items with style names] – Reason: [Fit/Style/Other] [For exchanges, please specify desired replacement items] Please advise next steps at your earliest convenience. Best regards, [Your Full Name] [Your Email Address] [Your Contact Number]

International Returns

For customers outside the U.S.:

  • Return shipping costs are the customer’s responsibility
  • Mark the package as “Returned Goods” to avoid customs fees
  • Original shipping fees are non-refundable

Damaged or Defective Items

If your stylish frames arrive damaged or defective:

  • Contact us within 48 hours of delivery
  • Include photos of the damage/defect
  • We’ll arrange a free replacement or full refund

Have questions about returns? Our style consultants are happy to help at [email protected].

Thank you for choosing VizoTrend Eyewear – where fashion meets flawless vision!