Welcome to VizoTrend Eyewear’s FAQ section! We’ve compiled answers to the most common questions about our fashion-forward eyewear collections, shipping policies, and customer service. Whether you’re looking for stylish aviators, playful cat-eye frames, or protective sunglasses, we’re here to help you #SeeInVizoTrend with confidence.

About VizoTrend

Who is VizoTrend Eyewear for?
VizoTrend caters to fashion-conscious individuals aged 18-45 who value both style and quality in their eyewear. Our collections are perfect for urban professionals, creative spirits, and trend-savvy shoppers looking to refresh their look with runway-inspired frames that transition seamlessly to everyday wear.
What makes VizoTrend eyewear special?
We specialize in blending high-fashion aesthetics with practical wearability. Our frames feature lightweight designs with UV400 protected lenses, offered in timeless shapes (aviator, cat-eye, round, square) that suit diverse face shapes and personal styles. Every pair comes with our signature protective case or pouch.

Product Questions

What types of eyewear do you offer?
Our curated collections include:
  • Aviator glasses and sunglasses
  • Cat Eye glasses and sunglasses
  • Oval, Rectangle, Round, and Square frames in both glasses and sunglasses
  • Stylish accessories like chains, ear grips, and cases
Do your sunglasses provide UV protection?
Absolutely! All VizoTrend sunglasses feature UV400 protection, blocking 100% of harmful UVA and UVB rays to safeguard your eyes in style.

Shipping & Delivery

Where do you ship?
We offer express worldwide delivery (excluding some Asian and remote regions). All orders ship from our headquarters in Arvada, Colorado.
What are my shipping options?
  • Standard Express Shipping ($12.95): Processed in 1-2 business days, delivered via DHL/FedEx in 10-15 business days after dispatch
  • Free Standard Shipping: Processed in 1-2 business days, delivered via EMS in 15-25 business days after dispatch (minimum $50 order)
How long until I receive my order?
All orders take 1-2 business days to process. Delivery times then depend on your chosen shipping method:
  • Express: 10-15 business days after dispatch
  • Free Standard: 15-25 business days after dispatch

Payments & Orders

What payment methods do you accept?
We accept all major payment options for your convenience:
  • Visa
  • MasterCard
  • JCB
  • PayPal
Can I modify or cancel my order?
Orders can only be modified or canceled if we receive your request before shipment (within 1-2 business days). Please contact us immediately at [email protected] if you need to make changes.

Returns & Exchanges

What’s your return policy?
We offer easy returns within 15 days of receiving your order. Items must be in original condition with all packaging. Please email our customer service team at [email protected] to initiate a return.
Do you offer exchanges?
Currently, we process returns for refunds only. To get a different style or size, simply place a new order after returning the original items.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the item arrived damaged or incorrect due to our error.

Customer Service

How can I contact VizoTrend?
Our friendly customer service team is available via email at [email protected]. We typically respond within 24-48 hours.
Where is VizoTrend located?
Our headquarters is at 8506 West 54th Avenue, Arvada, US 80002. All orders ship from this location.

Didn’t find your answer here? Reach out to our style-savvy customer care team at [email protected] – we’re happy to help you find your perfect frames!